Alder Bay Vacation Rentals – Rental Policies & Agreement

Thank you for choosing Alder Bay Vacation Rentals. We look forward to hosting you! Please review the following policies and terms carefully. By making a reservation, you confirm that you have read, understood, and agreed to all conditions below.

BEFORE YOUR STAY

Payment

We accept Visa and Mastercard via our website.

A 50% deposit is required at time of booking; the remaining 50% will be charged automatically 30 days before arrival.

Bookings made within 30 days of arrival must be paid in full at time of reservation.

For Airbnb or VRBO reservations, their platform-specific payment terms and policies apply.

Check-In / Check-Out

Check-in: After 4:00 PM

Check-out: By 11:00 AM (strictly enforced due to cleaning schedules)

Please contact us in advance if alternate arrangements are needed.

Cancellations

Cancellations made 30+ days prior to arrival: Full refund minus a $50 cancellation fee

Cancellations made within 30 days of arrival: No refund

Early departures are not eligible for refunds.

Airbnb and VRBO bookings are subject to their own cancellation terms.

Pets

Dogs are permitted in select pet-friendly properties ($45 pet fee + tax).

No cats allowed.

Unauthorized pets will result in a $500 cleaning fee (+ tax), cancellation of the reservation, and loss of payment.

Dogs must be leashed at all times and cleaned up after.

Minimum Age Requirement

Primary renter must be 19 or older, unless prior approval is granted.

Maximum Occupancy

Exceeding the maximum guest occupancy may result in cancellation without refund.

Taxes & Fees

GST: 5%

PST: 8%

MRDT (Tourism Tax): 3%

Cleaning Fee: $125 per stay (mandatory)

DURING YOUR STAY

Guest Conduct

The primary renter is responsible for the behavior of all guests, including any non-registered visitors.

Guests must adhere to park rules and community guidelines at all times.

Children

Our rentals are child-friendly, but not childproof. Please supervise children appropriately.

Smoking & Vaping

Smoking and vaping are strictly prohibited inside all units.

Outdoor smoking is permitted; please dispose of cigarette butts properly.

Smoking inside a unit will result in a $500 cleaning fee (+ tax).

Parking

Each rental includes:

1 designated parking spot

1 overflow space (for a second vehicle or boat trailer)

Additional parking available for $7.50/day (+ tax)

Washing of vehicles or boats on-site is not permitted.

Keys

Pick-up instructions are included in your confirmation email.

Lost/unreturned keys will result in a $75 replacement fee (+ tax).

Quiet Hours

10:00 PM – 6:00 AM (strictly enforced)

Kitchen & Supplies

All units come with a fully equipped kitchen, including:

Dishes, cookware, utensils

Dish soap, dishwasher pods

Linens and towels

Basic toiletries: toilet paper, shampoo, conditioner, body wash, and hand soap

Contact the front office for additional supplies if needed.

BBQs

If provided, BBQs must be cleaned after use.

Failure to clean BBQs will result in a $25 charge (+ tax).

Garbage & Recycling

All waste must be disposed of in designated bins located across from the main office

Do not leave garbage outside due to wildlife (bear) safety concerns.

Weather & Power Outages

No refunds will be issued for weather conditions or power outages.

Cleaning Expectations

A professional cleaning fee is included in your reservation, but we expect guests to leave the unit in a tidy state:

Return furniture and décor to their original positions

Place used towels in the bathtub (please do not strip beds)

Leave clean dishes in the dishwasher or drying rack

Properly dispose of all garbage and recycling

Excessive cleaning beyond the standard time (3 hours) will be charged at $40/hour per cleaner (+ tax). Optional daily cleaning services are available at the same rate upon request.

AFTER YOUR STAY

Damage & Security Deposit

A $250 pre-authorization hold will be placed on your credit card and released within 5 days after check-out, provided no issues are found.

Charges may apply for:

Missing, stained, or damaged linens and towels

Damages to floors, walls, furniture, or appliances

Broken items or excessive cleaning needs

You will be notified in advance of any charges applied.

Lost & Found

We are not responsible for personal items left behind.

Items found will be held for 30 days. Return shipping is at the guest’s expense.

Liability Waiver

Alder Bay Vacation Rentals manages properties on behalf of individual owners and cannot be held liable for:

Accidents, injuries, or illnesses occurring on the property

Theft, loss, or damage to guests’ personal belongings

Service disruptions or changes caused by:

Natural disasters (fire, flood, earthquake, tsunami)

Ownership or management changes

Legal or regulatory changes affecting rentals

Guests assume all risks associated with their stay and release Alder Bay Vacation Rentals and property owners from liability.

AGREEMENT

By making a reservation, you acknowledge that you have read and agree to all the terms and conditions outlined in this Rental Policies & Agreement.

For questions or clarification, please contact us before your stay.

Contact Us

Email: stay@alderbay.com Phone: 250-956-4117 Website: www.stayalderbay.com